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Medical Billing - Key Benefits

Preferred Health Resources hands-on approach allows us to act as an extension of your staff. This permits you and your personnel to focus on practicing medicine.  At PHR we are committed to increasing your receivables and decreasing your expenses. Please read the following to understand how we are able to get these results:

• Individual Account Executive
  Each Client is assigned their own account executive. This gives your staff the security and comfort of dealing with the same representative who is uniquely familiar with your practice.  And yes, each account representative has a backup.
• No Recorded Voice prompts
  All calls are answered personally. Does anyone want to go through the labyrinth of touchtone choices, only to be left on hold, disconnected, or worse, left with an unresolved billing inquiry. We never use electronic voice prompts during regular business hours. When a patient calls they speak directly with an account representative. Questions are answered courteously, and all efforts are made to expedite a settlement.  Patient privacy and support are never compromised.
• 24 Hour Claim Processing
  When claims are received in our office, they are processed within 24 hours.  Whether you use paper to submit your receivables or our unique Palm/PDA electronic billing application, our goal is lightening fast data entry and bill submissions.
• Electronic Claims Submissions
  PHR daily submits your claims electronically to Medicare, Medicaid, BCBS and all commercial carriers. Once we receive your data, your account representative checks for errors, makes corrections if necessary, and submits the claims.
• Claims Follow-up
  We aggressively follow-up on all claims. In addition to your individual account executive that deals with carriers and patients, PHR has follow-up specialists that assist in calling patients to deal with outstanding balances. We know that we dont get paid unless you get paid.

At Preferred Health Resources we realize there are expenses in your back office and we want to reduce those costs. We can help by offering you our Practice Management Software. There are no software purchases necessary or costly monthly fees.  Preferred Health Resources is all-inclusive. There are no additional fees or charges.  If you use a standard PC and have access to the Internet, you can have the entire package as part of our billing service, which includes:

• Practice Management Software
  A comprehensive PMS that meets the needs of most private and faculty practices.
• The Front Desk, Patient Demographics
  First things first, get the patients basic information, and be able to quickly retrieve it.
• Appointment Scheduler
  Appointment scheduler is included. With this module you enter the basic patient demographics and schedule appointments.  Need to change an appointment? Look it up by appointment date, patient name, SSN, Date of Birth ...
• Customized Patient Reports
  Over 1200 customized statistical patient/record reports available.
• User Friendly Software
  Using our PMS software is easy and user friendly.  It takes just a few hours of training
• Personal Staff Training
  We personally train your staff at your office or even your home if required.
• Palm/PDA Program
  Unique Palm/PDA application for next day billing.
• Secure Internet Access
  We provide secure Internet Access to your account. This goes without saying that the data and connection to our system are secure and protected by a firewall.
• Your demographics are shipped by Airborne on our account
  We can service your practice no matter where you are in the United States.
• HIPAA Compliant
  We comply with HIPAA privacy and security regulations.

© 2006 Preferred Health Resources. All rights reserved.